Frequently Asked Questions

View common questions and specific details about our packages.


All Packages Include

All our packages include a basic set of features designed to provide you with a strong digital presence and facilitate your online business:

Frequently Asked Questions


Common Questions:

How does the process from ordering to a finished website work?

When you order from us, a well-planned process starts. First, we find out your specific needs and wishes. Then the design and development phase starts, where we create your website based on your choices and feedback. When the website is ready for review, you will have the opportunity to review it and request any changes before it goes live.

Do you offer e-commerce solutions that are adapted for mobile devices?

Yes, absolutely! All our e-commerce solutions are responsive, meaning they automatically adjust to the screen size of the device they are displayed on, whether it’s a mobile phone, tablet, or computer.

Can I integrate my current CRM or other third-party services with my new website?

Yes, we can integrate most popular CRM systems and other third-party services with your website. Please inform us about which specific integrations you need when ordering so that we can plan for this.

Do you offer search optimization (SEO) for my website?

Yes, all our websites are built with best practices for SEO in mind. We also offer additional SEO services for those who want to maximize their visibility on search engines.

What happens if I want to make changes to the website after it has been launched?

You will have full access to your website and can make changes or updates at any time. If you need help with more significant updates or changes, you can always contact our team for support.

Can I upgrade or expand my website in the future?

Absolutely! Your business will grow and change, and your website can do the same. When you are ready to add new features or pages, or perhaps upgrade to an e-commerce platform, we are here to help.

What payment methods do you accept for e-commerce pages?

We support a variety of payment solutions, including Klarna, Swish, Credit Card, Invoice, Part Payment, Paypal, Stripe. When ordering, we can discuss which options work best for your business.

Do you offer training or resources so that I can manage my website effectively after the launch?

Yes, we offer tutorials and resources to ensure you feel comfortable managing and updating your website after the launch.


Do I pay monthly or annually?

You have the flexibility to choose your payment frequency. We offer both monthly and annual payment options. Many of our customers find it more advantageous to pay annually as we often offer a discount for longer commitment periods. The choice is yours!

Can I cancel at any time?

Yes, you can, as soon as your subscription period expires, it will be terminated.

What happens if I want to cancel my subscription early?

If you choose to cancel your subscription before your current payment interval (e.g., monthly) has expired, the following can happen:

  1. Immediate termination: Your service and access to the website may cease immediately, and no refund will be offered for the unused portion of your payment interval.
  2. Access until the payment cycle is over: Depending on your choice, you can retain access to the service until your payment interval is over. After that, your service will cease.
  3. Buy out the site: If you wish to keep your website after the subscription has ended, we offer an option for you to purchase the website for a one-time fee. The website will then be converted to a leading CMS.
  4. Payment commitments: Depending on your agreement with us, there might be specific terms for termination. For example, an early termination fee or fees for unused months may apply if there was a commitment period involved in your agreement.
What payment methods do you accept?

We currently only accept card payments. We have chosen to prioritize card payment as it provides a direct, secure, and efficient transaction for both us and for you as a customer. Card payments reduce the risk of delays and complications, ensuring that your service is activated quickly without any hindrance.

If you prefer another payment method, such as annual invoice or bitcoin, you are most welcome to contact us directly. We are always open to discussing alternative payment solutions to meet your specific needs.

Is VAT included in the price?

Yes, all prices displayed on our website are inclusive of VAT. There are no hidden fees or additional costs beyond the stated price.

Do you offer any discounts?

Absolutely! We offer several types of discounts:

  • Promotions: We have special promotions at certain times, so keep an eye out for these offers on our website.
  • Start-ups: If your company is new (under 12 months), you may be eligible for a special discount.
  • Annual payment: If you choose to pay for a full year in advance, we offer an attractive discount compared to monthly payment.

Domain & Hosting:

How do you handle domain registration?

When you order, you specify a desired domain. If it’s available, we register it for you. If it’s already taken, we’ll revert with alternative suggestions. Do you already have a domain? No problem, we can assist with the settings.

Do I have to point my domain to your service?

Yes, if you already have a domain, you will receive instructions on how to point it to our servers. If you don’t have a domain, we will help you obtain one.

Do you offer web hosting or do I need to get this separately?

We offer hosting as part of our service, so you don’t need to get this separately. Your website will be secure, fast, and reliable with our hosting solution.

Can I use my own domain with your service?

Absolutely! You can easily connect your own domain to your website with us.

Questions about email addresses
Do I get an email address linked to my domain?

Yes, when you order from us, you have the option to create email addresses linked to your domain, for example, info@yourdomain.com.

How many email addresses can I create with my domain?

The number of email addresses you can create depends on the package you choose. For “Website One”, you can create up to 5 email addresses; for “Website Premium” and “E-commerce”, you can create up to 10 email addresses.

How do I access my email? Is there a webmail?

You can easily access your email via our webmail at www.yourdomain.com/webmail/. We also offer POP/IMAP access if you prefer to use an email client. Our webmail has a modern and user-friendly interface.

Can I forward my email to another address?

Absolutely! If you want to forward your email to another address, we can arrange this for you. Just send in your wishes to us, and we’ll help set up forwarding.

What security measures are there for email? Do you have a spam filter?

We take the security of your email seriously. We have implemented advanced spam filters and other security measures to protect your email and ensure you don’t receive unwanted messages.

Technical questions:

How fast can my website go live after ordering?

Once we have received all necessary information from you, our team actively works to finalize your website. Typically, it takes us about 1 week to complete the website and take it live. We will keep you updated throughout the process and notify you as soon as your website is ready to launch.

Can I customize my website after it goes live?

Yes, you get full access to your website and can make changes or updates at any time.

What is your security policy? How do you protect my website?

We take the security of your website very seriously. All our websites are protected by an advanced firewall that identifies and blocks malicious traffic. We also have mechanisms in place to prevent malicious code and unwanted access attempts. With real-time monitoring, we can immediately detect and respond to potential threats and vulnerabilities. In addition, we conduct regular security reviews and updates to ensure that your website is always protected according to the latest security standards.

What happens if I encounter problems or need technical support?

We are here to assist you. In addition to 24/7 email support and chat support during office hours, we also have an extensive knowledge database filled with guides, frequently asked questions, and solutions to help you manage common problems and questions. Whatever technical issues or questions you might have, our dedicated support team and resources are always available to assist you.

Can I integrate external tools or services into my website?

Yes, we support the integration of a variety of services and tools. Contact our support team for more information.

Do you assist with search engine optimization (SEO)?

Yes, our platform is built with SEO in mind. We also offer tools and guidelines to help you further optimize your website for search engines.

Do you guarantee a certain uptime for my website?

Yes, we aim for an uptime of 99.9%, ensuring your website is always accessible to your visitors.

Design and Customization:

Can I choose a custom design or do I have to use your templates?

We offer a variety of professionally designed templates that you can choose from, which we then configure for your business. However, if you have a particular design in mind, our team can help you customize your website according to your wishes.

Can I customize my website after it is live?

Yes, you get full access to your website and can make changes or updates at any time.

How customizable are your website templates?

Our templates are highly customizable. You can change colors, fonts, images, and layouts to match your brand and vision.

Is my website mobile-friendly?

Yes, all our websites are designed to be fully responsive and work seamlessly on all devices, including smartphones and tablets.

More questions?

Contact our customer team, we’re here to help.